Purchases, delivery
& your privacy.

Purchase policy

Mercy Creations handles enquiries for personalized gifts, printed apparel, uniforms and custom merchandise. Mercy Creations Technologies handles enquiries for applications, websites and business software.

For customized items, we confirm the product, quantity, sizes, artwork, printing method, total price, tax, delivery costs and delivery estimate in writing before accepting payment. Customers should review the final spelling, photographs, logos and design proof carefully.

App purchases will require a published product description, supported platforms, price, licence period, access method and support terms. Custom software will be quoted against a written project scope and milestone schedule.

Online payments are planned through Razorpay after merchant activation and final approval of the catalog and policies. This website currently collects no online payment. Contact sales for an itemised quotation. A configured design/setup charge is displayed separately and charged once per order, in addition to the listed unit price and any shipping. Enquiry quotes may differ according to artwork, complexity and requirements and must be agreed before payment. Mockup images illustrate possible custom designs and are not a guarantee of an exact physical finish.

Cancellation, returns & refunds

Request cancellation as soon as possible. Orders can be cancelled before artwork approval and the start of production or project work, whichever comes first. After work starts, cancellation or changes depend on work already completed and costs committed. Any deduction will be explained, and the unused balance will be refunded where applicable.

Personalized goods made to an approved design are not ordinarily eligible for change-of-mind returns after production. This does not affect remedies for defective, damaged, incorrect or misdescribed goods, or other applicable consumer rights.

For a customized order, contact sales as soon as possible if you need to change or cancel it. Any product-specific cancellation conditions will be provided before payment.

If an item arrives damaged, defective, incorrect or materially different from the agreed order, contact sales with your order reference and supporting details. Keep the item and packaging while a remedy is arranged. Please notify us promptly, preferably within 48 hours of delivery, with photographs where possible; this helps investigation and does not shorten rights available under law. We will assess the issue and arrange an appropriate replacement, repair or refund. Where the issue is our responsibility, we will arrange or reimburse reasonable agreed return shipping.

For app access issues, duplicate charges, incorrect purchases or software that does not match the agreed description, contact sales with the purchase reference. Change-of-mind refunds are not ordinarily offered after digital access or a licence has been activated. Failed access, duplicate payments, incorrect charges and material mismatches with the agreed description will be investigated for an appropriate remedy. Any app-specific trial, subscription renewal or cancellation conditions will be displayed before purchase.

Approved refunds will be returned through the original payment method where supported. Once a refund is approved, we aim to initiate it within 5–7 business days. Banks and payment providers may take a further 5–10 business days to credit it; actual timing depends on the payment method. We confirm any return arrangements in writing. These terms do not limit rights available under applicable law.

Shipping & digital delivery

Physical products require confirmation of the delivery address and service availability. Production time depends on the item, quantity, artwork approval and stock. Production and transit estimates, shipping charges and any collection options will be stated in the quotation before payment.

After verified payment, the payment-confirmation email includes a private order-status link when email delivery is available. The issued invoice email includes the same link. This page shows the latest pickup, parcel or courier details entered by our team. Courier tracking is shown when available. Your invoice is emailed after it is reviewed and issued. Contact sales if an order is delayed, lost in transit or delivered with visible damage. Dispatch windows and delivery areas vary by product and will be confirmed before payment. If a shipment misses its agreed timeline, contact us for an update and the available resolution.

Apps and software are delivered digitally using the access method and schedule stated in their product listing or project agreement. Where a digital item has a purchase delivery link, it becomes accessible after verified payment. A copy is emailed when the email sender is available; if it does not arrive, keep your order reference and contact sales. Do not share your personal access link. No physical shipping applies to digital access. Installation, hosting and ongoing support are included only when stated in the confirmed scope.

Terms & conditions

Use the website to explore products and services and send genuine enquiries. Quotations, availability, artwork approval, product specifications and project scope must be confirmed in writing. An enquiry does not by itself create a confirmed order.

Supply only artwork, photographs, text and logos you own or have permission to use. Customer materials are used to discuss or fulfil the requested work; separate permission is needed to publish them in a portfolio.

Product and screen colours can vary with materials, printing methods and display settings. Confirm samples or proofs where colour or placement is critical. A mockup is an illustration of a proposed design.

Software ownership, licences, source-code access, third-party subscriptions, hosting, maintenance and change requests are governed by the written product or project terms. No app licence is granted merely by visiting this site.

Business contact: Mercy Creations / Mercy Creations Technologies, No 17/9, Gulam Murthuza St, Mount Road, Chennai - 600 002. For complaints or order concerns, email sales@mercycreations.in or WhatsApp +91 84281 41237 or +91 63697 17163. We aim to acknowledge enquiries and complaints within 2 business days and provide a resolution or a progress update within 7 business days. Product-specific commitments and statutory rights continue to apply.

Privacy policy — enquiry form

If you upload artwork, photographs or project briefs, we temporarily store the files privately with your submitted request. The files themselves are attached to the admin enquiry/order email. After the email provider accepts that message, the website file copies are deleted; basic file names, sizes and send/deletion timestamps remain with the request record. Provider acceptance does not guarantee inbox delivery. Failed or unconfigured sends retain the files for retry; accepted emails and their attachments remain subject to the mail service’s retention. Files are used to review requirements, prepare quotations and fulfil the requested work; they are not published as portfolio material without separate permission. Upload only material you own or have permission to use. Accepted files are JPEG/JPG, PNG, WebP, PDF and ZIP, up to 3 files and 15 MB combined per request. Use ZIP to compress larger artwork; archives are forwarded as submitted and are not extracted by the website. Unsubmitted upload links expire after 24 hours and unused files are cleaned up during subsequent upload activity.

The enquiry form collects your name, email address, phone or WhatsApp number, selected service and message. Mercy Creations saves these details in its website database to respond to your request, prepare quotations, follow up about the same request and maintain enquiry records. Enquiry follow-up stops when you agree, decline or ask the team to stop. This is separate from the optional offers-and-deals permission. Follow-up status, notes, dates and contact history may be kept to manage your request. A timestamp, reference, consent record and email delivery status are also saved.

If you separately opt in, the team may use your contact details to send offers and deals by email or WhatsApp. The offers checkbox is optional and unchecked by default. You can withdraw this permission at any time by emailing sales@mercycreations.in or messaging +91 84281 41237 or +91 63697 17163. Withdrawing marketing permission does not prevent responses to your enquiry or order.

Enquiry records are available through a restricted owner dashboard. The website uses hosted database infrastructure. When configured, the email delivery provider sends enquiries to sales@mercycreations.in. WhatsApp links open WhatsApp; email links open your email app. Those services process data under their own policies.

Payment functionality is awaiting activation. When enabled, Razorpay will process payment details. For purchases, the website stores customer contact details, billing name/address, billing/delivery state, customer GSTIN when provided, physical delivery address and PIN code where relevant, selected options, customization instructions, the agreed product/price/delivery/licence details, policy acceptance version, order reference and verified payment status. Order records may also include artwork approval evidence, fulfilment status, courier/tracking details, processed refund references and issued invoice snapshots. Invoice details are locked after issue; corrections and any required credit notes must follow the business accounting process. Personal order-status links use an access token; keep them private. Card numbers, CVV codes and UPI PINs are not stored by this website.

Contact sales to request access, correction, deletion or marketing withdrawal. Information needed for an active enquiry, order, dispute or applicable recordkeeping requirement may need to be retained; other records should be reviewed and removed when no longer needed. Enquiry and marketing records are reviewed at least annually and normally retained for up to 24 months after the last meaningful interaction, unless a continuing customer relationship, consent, order, dispute or applicable recordkeeping requirement justifies longer retention.

Do not include passwords, payment credentials or unnecessary sensitive information in the form. Access controls reduce exposure, but no online system can guarantee absolute security. This page may be updated as the store and integrations become active.

Business address: No 17/9, Gulam Murthuza St, Mount Road, Chennai - 600 002 · Google Maps

Contact: sales@mercycreations.in · +91 84281 41237